Refund policy

At Hobbiq (hobbiq.shop), customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility We accept returns within 30 days of the date your order is delivered. To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories, manuals, and inserts.

  • Show no signs of wear, damage, or misuse.

  • Returns are accepted by mail only.

How to Start a Return To request a return, please contact our customer support team before sending your item back.

  • Email: support@hobbiq.shop

Please include:

  • Your order number

  • Full name used for the order

  • Shipping address

  • Reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

Once your request has been approved, we'll provide return instructions, including the return address. For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages without tracking.

Return Shipping Costs

  • If you changed your mind: The customer is responsible for the cost of returning the item.

  • If the item is damaged, defective, or incorrect: Hobbiq will cover all applicable return shipping costs and, when appropriate, provide a replacement or full refund.

Refunds Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request. If approved:

  • Refunds are issued to your original payment method.

  • Refunds are processed within 5 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

  • All refunds are processed in USD ($).

Non-Returnable Items The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Used or opened products

  • Gift cards

  • Store credit purchases

  • Clearance or final sale items (if applicable)

Exchanges We gladly offer exchanges for eligible items within the 30-day return period. To request an exchange, email support@hobbiq.shop and include your order number and the item you'd like to exchange.

  • For preference-based exchanges, customers are responsible for return shipping and any applicable shipping charges for the replacement item.

  • If the exchange is due to a damaged, defective, or incorrect product, Hobbiq will cover all shipping costs.

Damaged, Defective, or Incorrect Orders If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible via support@hobbiq.shop and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the product and packaging

We'll work quickly to resolve the issue by providing a replacement, exchange, or refund where appropriate.

Late or Missing Refunds If you haven't received your refund after it has been approved:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. If you still haven't received your refund, please contact us at support@hobbiq.shop.

Order Cancellations Orders begin processing shortly after they are placed. For this reason, cancellation requests cannot be guaranteed once an order has been submitted. If you need assistance, please contact us immediately, and we'll do our best to help if your order has not yet entered processing.

Contact Us If you have any questions regarding returns, refunds, or exchanges, please contact our support team.

  • Website: www.hobbiq.shop

  • Email: support@hobbiq.shop

  • Support Hours: Monday–Saturday, 9:00 AM – 5:00 PM (PST)

We aim to respond to all inquiries within 1 business day.